FREQUENTLY ASKED QUESTIONS
We’ve gathered the most common questions players ask about KnowYourPoker — from subscriptions and downloads to refunds and data privacy.
Subscription
What’s included in the KnowYourPoker Subscription?
Your subscription gives you full access to all premium training tools — including Flop Trainer, Aggregations, and BotvsBot. You’ll also receive regular updates, exclusive strategy packs, and early access to new releases.
Can I cancel my subscription anytime?
Yes. You can cancel anytime directly from your account dashboard — no hidden fees or commitments.
Do you offer a free trial?
Some tools and range previews are available under the Free Stuff section. For full access, you’ll need an active subscription.
Online Shop
What kind of products do you offer?
The shop features advanced poker study tools — range packs, simulation parameters, population analysis, HUDs, and training videos — all designed to help you study smarter and move up in stakes.
How will I receive my purchase?
After checkout, your downloads will appear instantly in your account dashboard, and you’ll receive a confirmation email with access links.
Do you update the products?
Yes. Our tools and data packs are updated regularly based on current pool trends and solver improvements.
Free Stuff
What’s included in the Free Stuff section?
You’ll find two core tools available for free — Range Pack and Poker Calculators. These are designed to help you start improving immediately, even before subscribing.
Do I need an account to download?
No account is required. Click Access Now to begin your download.
Return & Refund policy
Can I request a refund for a digital product?
Due to the nature of digital content, we generally don’t offer refunds once the product has been accessed or downloaded. However, if you experience any technical issues, we’ll make it right — just contact support.
What about subscription refunds?
If you cancel your subscription early, you’ll retain access until the end of your billing cycle. Refunds for unused periods may be issued on a case-by-case basis.
Privacy Policy
How do you protect my personal information?
We use secure, encrypted systems for all payments and account data. Your information is never shared with third parties for marketing or resale purposes.
Will my payment details be stored?
Payments are processed through trusted third-party gateways (e.g., Stripe, PayPal). We never store your full card information on our servers.